Rick Marro brings more than 20 years of telecommunications, sales, and customer experience leadership to Fortress SRM. During his tenure at AT&T, he led enterprise account management and sales support, developing a strong ability to align technical execution with business priorities and client expectations.
As Client Experience Manager at Fortress SRM, Rick ensures clients receive responsive, coordinated support throughout their engagement. He works closely with internal teams to streamline initiatives, clarify communication, and strengthen service delivery. Combining operational discipline with a customer-focused mindset, Rick helps simplify complexity, improve outcomes, and build lasting client trust. He is committed to elevating the customer experience and building processes that help teams and clients succeed together.