Join Our Team
Who We Are
Fortress Security Risk Management – recognized on the CRN Security 100 and Tech Elite 250 lists – is a nationally respected Managed Security Services Provider (MSSP) delivering full-spectrum cybersecurity protection. We help organizations guard against financial and operational disruptions caused by cyberattacks by strengthening the security of their people, processes, and technology.
With deep IT security consulting experience and proven expertise in critical infrastructure, the Fortress team delivers scalable, comprehensive, and practical cybersecurity solutions—tailored to fit real-world budgets and needs.
What makes us great?
Our people.
What truly makes Fortress SRM a fantastic place to work isn’t only the services we provide. It’s the team behind them.
We’re a smart, hard-working, and supportive group who care about each other, our customers, and the community we serve. We celebrate successes together, lift each other up through challenges, and foster an environment where everyone can grow and make an impact.
Because great services are powered by even greater people.
We Take Care of Our Team
Benefits
At FSRM, our benefits include medical, dental, and vision coverage, life and disability insurance, critical illness and accident plans, flexible spending and health savings accounts, 401(k), plus legal and identity protection. We also offer paid time off and holidays so you can recharge.
Fair Pay
Equal pay for equal work isn’t just a concept—it’s a commitment at FSRM. We regularly review pay bands and roles to ensure our team knows they are being compensated fairly.
Career Growth
We’ve created clear, detailed career paths so our associates know exactly how to grow their skills and advance. In fact, 22% of our team earned promotions just last year!
Learning & Development
We’re committed to investing in our team’s learning and growth. Beyond tuition reimbursement and coverage for certification costs, every associate has 24/7 access to the Udemy learning platform.
Our Diverse Team
Diversity is a challenge across our industry, and we’re committed to continuous progress. Today, 11% of our workforce is female, 13% are from minority backgrounds, and 17% are veterans. Our team is experienced and engaged, with an average age of 39 and an average tenure of 5 years.
Current Opportunities
Service Desk Analyst
Position Overview:
The Service Desk Analyst is the first point of contact for our clients, responsible for managing and resolving reactive customer requests. This role provides Tier 1 support, troubleshooting, and escalation for a variety of technical issues, including password resets, printer configurations, software troubleshooting, and account management.
The Service Desk operates 24x7x365 on a rotating schedule. We are currently seeking candidates for the Wednesday – Saturday, 9:00 PM to 7:00 AM Eastern shift, with specific schedules assigned based on business needs and team coverage.
Key Responsibilities:
- Deliver exceptional customer service and technical support on inbound calls, emails, and ticket submissions.
- Troubleshoot and resolve issues related to:
- Windows domains, workgroups, and networking (mapped drives, shared folders, printers)
- Active Directory administration (user accounts, groups, permissions, password resets)
- Microsoft Exchange, Office O365 Google Workspace, and other messaging platforms
- Microsoft Office Suite (2010–current)
- Operating systems (Windows and macOS)
- Common third-party applications (with vendor support as needed) - Provide support remotely through monitoring, management, and remote access tools
- Document all work clearly, including: issue, actions taken, resolution, and client communication
Experience & Skills:
- Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical users
- Team-oriented with the ability to work independently when required
- Comfortable working in a fast-paced, high-volume environment
- Strong problem-solving and decision-making skills
- Highly organized, with the ability to manage multiple tickets and priorities simultaneously
- Reliable, punctual, and committed to delivering excellent customer experiences
Education & Certifications
Required:
- Bachelor's degree in Computer Science, MIS, or related field; OR
- Associate degree plus 1 year of relevant work experience; OR
- Minimum 2 years of IT support/service desk experience
Preferred:
- CompTIA A+ or equivalent certification
- Microsoft 365/Office 365 certification(s)
- Microsoft Certified: Windows 10/11 (MCSA or equivalent)
- Active Directory administration experience/certifications
Physical & Work Requirements
- Primarily sedentary role with occasional walking, light carrying, and reaching
- Requires vision, hearing, and verbal communication abilities
- Ability to focus and manage multiple tasks in a remote office environment
- Regular attendance, reliability, and punctuality are essential
Why Join Us:
We are at a pivotal moment in our journey as we are actively transforming and scaling our operations to support ambitious growth objectives. This is an exciting opportunity to join a cybersecurity organization in the midst of innovation, service expansion, and financial evolution. If you're energized by transformation, autonomy, and having a real impact, this is the opportunity for you.