Join Our Team

Current Opportunities

Position Overview: 

The Cyber Security Analyst is responsible for working alongside the Fortress SRM security team to identify, analyze, and block potential threats while detecting IT security incidents across client environments. This role also supports proactive service monitoring, patching, endpoint detection and response (EDR), and backups. The Analyst follows detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of critical information security incidents. This is a team-based position within a 24x7x365 Security Operations Center (SOC); hours will be determined based on team needs.

This role offers hands-on experience across a broad range of security domains, giving you the opportunity to directly contribute to protecting clients and strengthening their cyber resilience. You’ll collaborate with a dedicated team in a fast-paced SOC environment, gaining exposure to advanced tools and frameworks. We provide opportunities for professional growth, mentorship, and clear pathways for career advancement.

The position reports to the Operations Manager within the Security Operations Department and is offered in a hybrid/remote capacity.

Key Responsibilities:

• Triage and respond to incoming tickets to the Security Operations Center.
• Monitor, analyze, and report on threats, vulnerabilities, and incidents.
• Perform even analysis using security tools and integrated threat intelligence.
• Investigate potential threats and actively respond to cyberattacks.
• Monitor and respond to RMM and Security Tools alerts (monitoring, patching, backups, security events), remediate issues, and communicate/document actions with clients.
• Provide monthly patching reports and escalate unresolved issues as needed.
• Support email security tools, including phishing, spam, and suspicious activity.
• Troubleshoot and follow client Standard Operating Procedures for system alerts (disk space, firmware updates, hardware problems, etc.).
• Maintain accurate client documentation and provide summaries of ticket activities.
• Promote cyber hygiene best practices across client environments.
• Effectively communicate across teams and with clients to remediate issues.
• Demonstrate enthusiasm for continuous learning, bring creative approaches to problem-solving, and stay current with evolving cyber threats and defense techniques.

Requirements:

• Bachelor’s degree in Cybersecurity or Computer Science, OR equivalent military training/experience, OR 3+ years of relevant work experience.
• Experience in one or more of the following: security operations, incident handling, vulnerability management, patching, log analysis, intrusion detection.
• CompTIA Security+ required (or must be obtained); A+ and/or Network+ preferred.
• Additional certifications (CySA+, CEH, etc.) a plus.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced SOC environment, both independently and in a team.
• Regular attendance and punctuality are essential.

Core Competencies

• Collaborative Mindset – Works effectively in a team environment with senior staff and cross-functional groups.
• Analytical Thinking – Able to review security data and identify trends or issues in an organized and methodical manner.
• Adaptability – Comfortable working in a fast-paced, client-facing environment.
• Client-Focused – Dedicated to helping clients improve security posture and meet compliance objectives.
• Excellent work ethic, professionalism, and communication skills (written and verbal).

Why Join Us:

We are at a pivotal moment in our journey. Recently acquired by Fulcrum IT Partners, we are actively transforming and scaling our operations to support ambitious growth objectives. This is an exciting opportunity to join a cybersecurity organization in the midst of innovation, service expansion, and financial evolution. If you're energized by transformation, autonomy, and having a real impact, this is the opportunity for you.

Apply Here

Position Overview:

The Service Desk Analyst is the first point of contact for our clients, responsible for managing and resolving reactive customer requests. This role provides Tier 1 support, troubleshooting, and escalation for a variety of technical issues, including password resets, printer configurations, software troubleshooting, and account management.

The Service Desk operates 24x7x365 on a rotating schedule. We are currently seeking candidates for the Wednesday – Saturday, 9:00 PM to 7:00 AM Eastern shift, with specific schedules assigned based on business needs and team coverage.

Key Responsibilities:

• Deliver exceptional customer service and technical support on inbound calls, emails, and ticket submissions. 
• Troubleshoot and resolve issues related to:
  - Windows domains, workgroups, and networking (mapped drives, shared folders, printers)
  - Active Directory administration (user accounts, groups, permissions, password resets)
  - Microsoft Exchange, Office O365 Google Workspace, and other messaging platforms
  - Microsoft Office Suite (2010–current)
  - Operating systems (Windows and macOS)
  - Common third-party applications (with vendor support as needed)
• Provide support remotely through monitoring, management, and remote access tools
• Document all work clearly, including: issue, actions taken, resolution, and client communication

Experience & Skills:

• Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical users
• Team-oriented with the ability to work independently when required
• Comfortable working in a fast-paced, high-volume environment
• Strong problem-solving and decision-making skills
• Highly organized, with the ability to manage multiple tickets and priorities simultaneously
• Reliable, punctual, and committed to delivering excellent customer experiences 

Education & Certifications

Required: 

• Bachelor's degree in Computer Science, MIS, or related field; OR
• Associate degree plus 1 year of relevant work experience; OR
• Minimum 2 years of IT support/service desk experience

Preferred: 

• CompTIA A+ or equivalent certification
• Microsoft 365/Office 365 certification(s)
• Microsoft Certified: Windows 10/11 (MCSA or equivalent)
• Active Directory administration experience/certifications

Physical & Work Requirements

• Primarily sedentary role with occasional walking, light carrying, and reaching
• Requires vision, hearing, and verbal communication abilities
• Ability to focus and manage multiple tasks in a remote office environment
• Regular attendance, reliability, and punctuality are essential

Why Join Us:

We are at a pivotal moment in our journey. Recently acquired by Fulcrum IT Partners, we are actively transforming and scaling our operations to support ambitious growth objectives. This is an exciting opportunity to join a cybersecurity organization in the midst of innovation, service expansion, and financial evolution. If you're energized by transformation, autonomy, and having a real impact, this is the opportunity for you.

Apply Here