About Fortress SRM
Fortress Security Risk Management – 2022 CRN Security 100 and Tech Elite 250 Managed Security Services Provider (MSSP) - is a nationally recognized full-spectrum cybersecurity firm dedicated to protecting its clients from the financial, operational, and emotional ravages of cybercrime.
With expansive IT security consulting experience as well as critical infrastructure cyber security knowledge and expertise, the Fortress team provides scalable and comprehensive, yet practical and affordable cybersecurity outcomes for its clients.
What makes FSRM a great place to work?
The people!
Any company can do what we do but it’s the people here who make us great. We are a brilliant, hard-working, respectful group who have each others backs and are pulling together to help our customers manage their risk!
Benefits
Of course FSRM offers competitive benefits such as medical, dental, vision, disability, life, critical illness & group accident insurances, flexible spending, health savings accounts 401k, legal & identity protection services. We also offer PTO and holiday pay.
Pay Equity
The concept of equal pay for equal work has been around forever. Pay bands and work roles are regularly reviewed at FSRM to ensure our team knows they are being paid fairly.
Career Paths
To help our associates know specifically what they can do to get better at their jobs and advance, we created detailed paths to guide them on their way. 22% of our associates earned promotions in the last year!
Training
We believe in investing in our teams learning & growth. Not only do we offer tuition reimbursement and compensation for certification expenses, but each Associate has 24/7/365 access to the Udemy learning Platform.
Diversity
In an industry known to be challenged with diversity, we are a work in progress. 11% of our workforce is female, 13% are minority & 17% are veterans. Our average associate is 39 years old and our average tenure is 5 years.
Current Job Openings
Client Experience Manager
Company Description
Fortress Security Risk Management provides comprehensive cybersecurity solutions to protect companies from the financial, operational, and emotional impacts of cybercrime. With headquarters in Cleveland, Ohio, Fortress supports companies with both domestic and international operations by offering a range of managed security services and specialized cybersecurity solutions.
Role Description
This is a full-time hybrid role for a Client Experience Manager at Fortress Security Risk Management. The Client Experience Manager will be responsible for overseeing client satisfaction, analyzing client feedback, improving client experience, and ensuring effective communication with clients. This role is based in Cleveland, OH, with flexibility for remote work.
Qualifications
- Customer Satisfaction, Customer Experience, and Customer Service skills
- Analytical Skills and Communication abilities
- Strong problem-solving and decision-making skills
- Experience in cybersecurity or related fields
- Excellent interpersonal skills and the ability to work collaboratively
- Bachelor’s degree in Business, Marketing, Communications, or a related field