About Fortress SRM
Fortress Security Risk Management – 2022 CRN Security 100 and Tech Elite 250 Managed Security Services Provider (MSSP) - is a nationally recognized full-spectrum cybersecurity firm dedicated to protecting its clients from the financial, operational, and emotional ravages of cybercrime.
With expansive IT security consulting experience as well as critical infrastructure cyber security knowledge and expertise, the Fortress team provides scalable and comprehensive, yet practical and affordable cybersecurity outcomes for its clients.
What makes FSRM a great place to work?
The people!
Any company can do what we do but it’s the people here who make us great. We are a brilliant, hard-working, respectful group who have each others backs and are pulling together to help our customers manage their risk!
Benefits
Of course FSRM offers competitive benefits such as medical, dental, vision, disability, life, critical illness & group accident insurances, flexible spending, health savings accounts 401k, legal & identity protection services. We also offer PTO and holiday pay.
Pay Equity
The concept of equal pay for equal work has been around forever. Pay bands and work roles are regularly reviewed at FSRM to ensure our team knows they are being paid fairly.
Career Paths
To help our associates know specifically what they can do to get better at their jobs and advance, we created detailed paths to guide them on their way. 22% of our associates earned promotions in the last year!
Training
We believe in investing in our teams learning & growth. Not only do we offer tuition reimbursement and compensation for certification expenses, but each Associate has 24/7/365 access to the Udemy learning Platform.
Diversity
In an industry known to be challenged with diversity, we are a work in progress. 11% of our workforce is female, 13% are minority & 17% are veterans. Our average associate is 39 years old and our average tenure is 5 years.
Current Job Openings
SOC Analyst I
Company Description
Fortress Security Risk Management provides comprehensive cybersecurity solutions to protect companies from the financial, operational, and emotional impacts of cybercrime. With headquarters in Cleveland, Ohio, Fortress supports companies with both domestic and international operations by offering a range of managed security services and specialized cybersecurity solutions.
Role Description
The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week.
Shift for this role: Saturday - Tuesday : 7AM-5PM (4-10s Shift)
- Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers
- Troubleshoot issues relating to: Windows domains and workgroups
- Windows networking (mapped network drives, shared folders, printers, etc.)
- User profile creation and modification
- Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
- Microsoft Office Suite (2007-2016)
- Windows 7/10, macOS
- Third party applications with the assistance of the vendors support staff
- Perform support remotely to our managed services customers using our remote monitoring and management tools
- Log time entries and notes for support and maintenance performed
- Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction
- Follow outlined escalation procedures
Qualifications
- Bachelor’s degree in computer science, management information systems
- OR Associates Degree plus 1 year of work experience
- OR 2 years of work experience
- Must be a team player with excellent communication skills and possess the ability to manage assignments independently.
- Must be comfortable working in a fast-paced and high-energy environment.